0xc19a0015 error on printer despite multiple cleanings.

[brightstar2]

I keep getting the error 0xc19a0015. I manage to print this first clean cartridges page which has bad quality but the deeper clean won't print just comes up with the error.

I've tried:

- removing and jiggling the print head as the support forum suggests

- replacing cartridges

- cleaning the bottom of the print head

- hard reset

- software update

Please help. 

[sandytechy20]

@brightstar2

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.