1606 suddenly stopped printing text

[mbard]

I was printing envelopes without any problem. Then the printer stopped printing the text. The envelope would go through both manual and auto settings and come out without anything printed on it.

[sandytechy20]

@mbard

Welcome to the HP support community.

Did you try printing on regular paper and check if that prints fine?

If that prints fine, follow the below steps:-

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to install the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mbard]

I reinstalled the printer and the problem was not solved.

[sandytechy20]

@mbard

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mbard]

The printer is out of warranty and they wouldn't even let me by a support pack to get help.

[sandytechy20]

@mbard

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[jimboyer]

This happens to me as well when i have duplex set as the default in printer settings. If I change that default setting envelope printing works fine.