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2131 not printing.

HP Recommended
2131 - All in one
Microsoft Windows 10 (64-bit)

I have a problem I got a printer and it was working great then one day I ran out of ink so I ordered HP 803 combo pack a few days before, After replacing the new cartridge, my printer not working. I'm unable to print anything and "A Red light is blinking in cartridge side". 

 

I did troubleshoot with HP Print and Scan Doctor and below is the report:

 

Capture.JPG

 

I followed all suggested methods like;

  • Restarting the printer 5 times (After running 30 seconds, I did restarts)
  • Disconnect the printer completely and setting up again.
  • Checked the power cord and connecting it with a different power board.
  • Cleaning the printer
  • I also try connecting with customer agent but seems HP doesn't offer to advise after the warranty period. 

Now I have one additional cartridge (since I order a combo) but I'm not sure that unpacking that will make a difference or not.

 

Please help.

1 REPLY 1
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HP Support Agent
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HP Recommended

@Vicasso

 

Welcome to the HP support community.

 

Clean the electrical contacts

  1. Turn the printer on.

  2. Open the door to access the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the cartridge indicated in the error message from its slot, holding it by its side.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

       CAUTION: 

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge.

    Cleaning the copper-colored contacts on the cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the cartridge.

    • Insert the black cartridge into the right slot.

    • Insert the tri-color cartridge into the left slot.

  10. Repeat these steps for the other cartridge, if necessary.

  11. Close the cartridge access door.

  12. If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

  13. Check for the error message.

You can refer this HP support document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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