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‎04-18-2020 09:03 AM

HP Recommended

this printer do not work properly it print when it wants to . at first it continually stayed off line  i would like to return do not have time to go back and forth started class in November print sometime much needed assignments took to work printed from there . Went to work from home get updates unable to print I've had enough. Love HP products would like a credit to purchase me another product.  How do you reach support ???? click link nothing comes up 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2020 05:37 AM

HP Recommended

@ladyg1, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎04-21-2020 05:37 AM

HP Recommended

@ladyg1, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎04-28-2020 02:43 PM

HP Recommended

Hello,

 

I have placed the new printer order and it will arrive by Friday I will be out of the office and will follow up on Tuesday next week.

 

Best regards,
 
Jeff Christopher
Executive Escalations
I am an HP Employee    

I work for HP
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