2820e Printer - all icons flashing

[kim0202]

Just moved house - printer worked perfectly at other house but now won't work. 

Prints a page or 2 then all icons start flashing - have tried resetting, have tried cleaning cartridges, have tried unplugging and replugging in, have tried everything but just does not want to work! 

[Jerry_57]

Hi @kim0202,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP 2820e printer is experiencing all icons flashing, especially after moving. It might be due to several reasons. Here's a step-by-step guide to help you troubleshoot and resolve the issue:

 

Check for Error Messages:
 

• Check the printer's display screen (if available) for any error messages or codes that might indicate the problem.

Re-seat Ink Cartridges:
 

• Open the ink cartridge access door and ensure that the cartridges are seated properly.

Reset the Printer:
 

• Turn off the printer by pressing the power button.
• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall and then into the printer.
• Turn on the printer and check if the issue persists.

Check Network Connection:
 

• If the printer is wireless, ensure that it is correctly connected to your new network.
• Run the wireless setup again if necessary.

Run Printer Self-Test:
 

• Perform a printer self-test to check for hardware functionality.

Update Firmware:
 

• Ensure that your printer firmware is up to date. Visit thttps://support.hp.com/us-en and download any available updates for your printer model.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support