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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: 2x officejet 4500, neither will install drivers
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08-20-2020 10:16 PM
I just bought two of these used, and neither will connect to my windows 7 laptop. They go through the typical auto install of drivers but don't finalize and using the HP drivers from this site the gui tells me it's not seeing the printer via the USB cable to finish the install process. Anyone have any ideas what's going on here with both of these printers? It's looking like a software issue.
Solved! Go to Solution.
08-21-2020 11:58 AM
You might have a bad cable, the 4500 has a hardware problem or the computer has a hardware problem with the port.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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