4650 won't print. Says turned off when it's on.

[ventura34]

I know little about computers or other devices.  I was trying to print a document and nothing happened.  Worked fine last time.

Did the troubleshooting and it says my printer is off, but it's not.

Going through with virtual chat, I received that a page is stuck in the queue.  I cancelled all of the items there.  Still won't print.

Tried another troubleshoot  and got a popup window with 'Failed to extract cab'  Below that is: Caliburn.micro.dll...

No idea what that means.

I've tried unplugging , troubleshooting, virtual chat and nothing changes.  Has printed 2 test pages, but won't print anything else.

Advice please!  And please be as clear as possible for someone who doesn't know much about this.

Thanks!

Carol

[KrazyToad · Accepted solution]

@ventura34

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_Full_WebPack_1122.exe and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ventura34]

Thank you so much for the detailed instructions.  It worked!  It was driving me crazy.  I hadn't changed anything and it just stopped communicating with my computer.

I really appreciate it!

Thanks again!!!

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you