5102 Print notifications saying no paper when there is paper

[LSC1202]

Have run diagnostics on 5102 with HP Smart for printer with stuck documents in que after deleting all documents. tried test print nothing.

Original setup would not print pdfs so it did print Cricut files. That's not working now either.

Just finally set this printer up after having bought it a few months ago. Power cord connection is also iffy. Thinking I have to return this printer, it shouldn't be so hard to get going. Wanted a tank set up since my old HP 3510 cartridges are more than 3 ink refills for the 5102. Frustrated and not happy.

[Garp_senchau]

@LSC1202, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you've been dealing with a lot of frustration, especially with your new printer not working the way it's supposed to. I'm sorry you're having trouble with it. Let's try to troubleshoot and see if we can narrow down the issue and get things running properly

Clear the Print Queue

On Windows: Go to Settings > Devices > Printers & Scanners > Select your printer > Open Queue > Cancel any stuck jobs.

Check Connections

Make sure the power cord is plugged in securely.

If using USB, try a different port or cable.

If using Wi-Fi, ensure the printer and computer are on the same network.

Restart Printer

Turn off the printer, wait 30 seconds, then turn it back on.

Run HP Smart Diagnostics Again

Open HP Smart and run the Troubleshoot tool.

Update Drivers/Firmware

Go to the HP Support website, search for your printer, and download the latest drivers and firmware.

Try Printing a Simple Document

Test with a simple document (like a Word or image file). If that works, the issue may be with the PDFs.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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