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Message 1 of 2
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Flag Post

5255 ink cartridge hinge

HP Recommended
5255 all in one

i was changing the black ink cartridge, and a piece snapped off (i heard it, didn't see it), and now the black ink cartridge doesn't sit in the well properly and the printer wont print. any advice?

thank you!

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HP Support Agent
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Message 2 of 2
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HP Recommended

@12sheri12

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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