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‎08-18-2020 10:07 AM

HP Recommended
Product: HP OfficeJet 5258
Operating System: macOS 10.14 Mojave

Hello HP, 

Running into "Cartridge Problem" error on my printer every time the officejet is powered on - I tried cleaning the cartridge as suggested in the thread below but still no luck.  
https://h30434.www3.hp.com/t5/Inkjet-Printing/printer-officejet-5258-error-cartridge-problem/td-p/74...


1 REPLY 1

‎08-21-2020 04:34 AM

HP Recommended

@jm369, Welcome to the HP Support Community!

 

Which ink cartridge is indicated in the error?

Insert one ink cartridge at a time to identify the defective ink cartridge. Try using an alternate ink cartridge if available.

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

If the error persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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