cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 2
50
Flag Post

5258 - Catridge Error

HP Recommended
HP OfficeJet 5258
macOS 10.14 Mojave

Hello HP, 

Running into "Cartridge Problem" error on my printer every time the officejet is powered on - I tried cleaning the cartridge as suggested in the thread below but still no luck.  
https://h30434.www3.hp.com/t5/Inkjet-Printing/printer-officejet-5258-error-cartridge-problem/td-p/74...


1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,645 14,640 970 1,148
Message 2 of 2
Flag Post
HP Recommended

@jm369, Welcome to the HP Support Community!

 

Which ink cartridge is indicated in the error?

Insert one ink cartridge at a time to identify the defective ink cartridge. Try using an alternate ink cartridge if available.

 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

If the error persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation