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cannot print or copy because photo tray blocked message appears no matter what I do, 5665 Envy

2 REPLIES 2
HP Recommended

I keep having the same error message as well (HP ENVY Photo 7855) and I have looked everywhere on this website and have tried every suggestion HP has given but still no luck 😞

HP Recommended

Hi @Lyon85 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing printer issues.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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