05-06-2015 01:50 AM
I try to install (generic) photo paper into the photo tray and it will not fit. The size is 4x6 (no cm) it appears the paper is just that much too wide and will not seat properly in the tray, it is too tight and will not feed. this paper is 4x6 exactly, but appears to be "10.1" cm. My only solution is to use the main tray for this brand of paper. Does this photo paper tray not adjust even a centimeter??
05-07-2015 02:28 PM - edited 05-07-2015 02:29 PM
Welcome to the HP Support Forums!
I would like to assist you today with loading and printing 4 x 6 in photo paper on your HP Officejet 5740 e-All-in-One Printer.
Please follow the steps below to properly load photo paper in your photo tray.
1. Grasp the handle on the input tray, and then pull the tray toward you to open it. The Close Tray screen displays on the printer control panel with the message, 'A paper tray is open. Close the tray to continue. Touch to view paper loading instructions.'
2. Touch the Play icon () on the bottom left corner of the touchscreen to watch a video on loading paper (optional).
3. Put one or two fingers in the slot on the photo tray, and then pull the tray toward you to open it as far as possible.
Note: If you do not see the photo tray inside the input tray, remove the output tray, and then pull open the photo tray.
4. Remove any paper from the photo tray that is different than the photo paper you want to load. If the photo tray has adjustable paper width guides, gently slide out the paper width guides as far as possible.
5. Insert the photo paper print-side down into the photo tray. For photo paper with a perforated tab, place the paper in the tray print-side down with the perforated tab closest to you.
Example of how to load photo paper into the printer
6. If the photo tray has adjustable paper width guides, gently slide the paper width guides inward so that they lightly rest against the edges of the photo paper. Make sure that the photo paper is centered in the tray.
7. Push the photo tray into the printer as far as possible.
8. Replace the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.
9. On the Have You Changed the Paper? screen that displays, check to make sure that the photo paper is correctly loaded into the photo tray.
- If 4x6 in., Photo Paper displays in the Photo Tray field, the photo paper is loaded correctly in the photo tray. Touch OK to return to the Home screen, or wait several seconds to allow the printer to automatically return to the Home screen.
- If the Photo Tray field displays as Empty, open the photo tray and make sure that the photo paper is pushed all the way to the rear of the tray, and then push the photo tray into the printer as far as possible. Push the input tray into the printer until it locks into place, and then check the touchscreen to make sure that 4x6 in., Photo Paper displays in the Photo Tray field.
For your records, the following photo paper and tray specifications are supported on your printer:
Photo Tray Capacities:
Supported Photo Paper Types:
All of the specifications for your printer can be found here.
Please let me know if these steps work for you. I look forward to hearing from you! 🙂
Welcome to the HP Support Forums!
If the photo tray loading instructions above fail to resolve your issue, can you please respond to this post with your exact HP Envy printer model number so I can provide you with product specific support to resolve your issue.
I look forward to hearing from you! 🙂
05-07-2015 03:22 PM
Thanks for that. Mine is an Envy 7640. It recognizes that the photo paper is in the photo tray, recognizes the size, just refuses to print to it. I set it up as the size and type of paper in the printer and for print settings.
05-07-2015 03:44 PM
Thanks for getting back to me with your HP ENVY 7640 e-All-in-One Printer product information.
Because your printer recognizes the photo paper as loaded in the tray, I believe this printing issue may be related to a setting or driver conflict on the computer.
One final question for you, what Operating System are you using on your computer?
05-07-2015 06:10 PM
Really, I find that response very frustrating. Clearly the photo paper tray will NOT fit 4x6 photo paper, and the 5740 does NOT HAVE an adjustable tray. Your specifications say it receives a 3.9x5.9 which (as I indicated) was too small. I find this whole situation so ridiculous it is almost comical, that a 4x6 sheet of photo paper will NOT fit the photo paper tray. Seriously, who sells a 3.9x5.9 photo paper.... HP maybe ???????? send me an adjustable photo paper tray and I might get happy, but this situation is just beyond belief. PS. I cant even get the paper trays out, it looks like they are not even removable, again something i have NEVER encountered.
05-08-2015 11:51 AM
I have brought your issue to the attention of the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
05-08-2015 12:29 PM
Thanks again for getting back to me regarding this photo tray printing issue.
If you have not tried printing a photo from Windows Photo Viewer can I please have you try that now to verify if this issue is being caused by your printer or by a driver or setting conflict.
For detailed instructions on how to configure your tray and print settings under Windows Photo Viewer please click here. Once the support document opens please click the dropdown for 'Printing photos with Windows Photo Viewer'.
- If printing a photo through Windows Photo Viewer fails, than the issue that you're experiencing may be caused by a driver conflict or print system issue. Can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. If no problems are found can I have you print a test photo to the 4 x 6 in photo paper in your main tray? This will help us to determine if a Windows 8.1 Hot Fix needs to be run. A Hot Fix was recently released by Microsoft to correct printing issues within the Windows 8.1 Operating System. These printing issues usually affect high-quality print jobs (like photos). If you are able to print photos to the main tray, the Hot Fix will not apply.
- If printing a photo through Windows Photo Viewer is successful, than your printer hardware, and driver package are functioning as they should be. What program are you experiencing issues printing photos from?
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you! 🙂