6100 series printing custom envelopes from MSOutlook

[JC2310]

Hi 

Trying to print an address on a custom size envelope using Outlook. Envelope size is roughly 5 inches x 5 inches. The printer will not accept the size as it does not match what is in the software. When I press print on Outlook it says that the margins are too narrow  and I come up with a mismatch error. How do I get round this please?

[Dragon-Fur · Accepted solution]

@JC2310 

Welcome to the HP Community --

I was not aware that Outlook includes printer software.

?

In general, should a size of the content be refused, there are a couple of possible avenues --

• Create a Custom Paper Size Form that is supported by the printer's own Media Specifications
• Load the paper (Envelopes) into the printer according to instructions in the User Guide.
• When possible, alert the printer to the Custom Size paper (EWS - Tray and Paper)
• Use a different application or software that can accommodate the required job setup.

Details / Examples

=============================

Custom Paper Size Form

The first (custom paper size form) must be exact dimensions within about 1/10 inch (3 mm)  -- there are no "roughly" or approximate sizes.

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

General Example - Printing Preferences - Custom Paper Size

Printing_Preferences_Custom_Paper_Size_Long_Bond_3

==========================

Load Paper / Load Media

Load the envelopes according to the instructions in the user guide for your printer

  User Guide – HP Envy 6100e Series – HP Envy 6500e Series

OR

  User Guide – HP Envy 6100 Series – HP Envy 6500 Series

 Starting on Page 11

Do not skip Step 6

===========================

EWS - Tray and Paper / Paper > Trays

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder: 

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management / Paper > Trays

Classic EWS - InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart / HP App Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Newer printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  EWS Size Custom is not available for all printers

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_13

===========================

Job Configuration - Envelopes

The application or software you use depends on your Operating System and the type of task.

For example (Not all inclusive) --

• Perhaps your mail program can create an envelope -- If true, the how-to information would be available at Microsoft.

• Word supports both standard and custom sized envelopes that fall within its ability to correctly place the "From" and "To" information.  Rabbits_and_Chickens_Test_Envelope_10_16

• HP Smart can print an envelope -- Due to the smaller envelope size, the placement of the text might appear awkward (too far in from the edges of the envelope).HP_Smart_w10_Envelope_10_6

• Word can be used to create a document in the shape and size of your envelope.  The paper size should be set to the custom paper size form for the envelope.  Manual_DL_Envelope_Text_Box_Insert_5

Printer - HP Envy 6100 All-in-One Printer series [3 products] - Media Specifications

Media Handling, Document Finishing	Flatbed
Media Size (facet)	Letter; A4; B5; 4 x 6 in; Executive
Media Sizes Custom (imperial)	Simplex:3 x 5 to 8.5 x 12 in; Duplex:3 x 5.5 to 8.5 x 11.7 in
Media Sizes Custom (metric)	Simplex: 76.2 x 127 mm to 216 x 304.8 mm; Duplex: 76.2 x 127 mm to 216 x 297 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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