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‎09-17-2020 06:09 PM

HP Recommended
Product: Deskjet 3510
Operating System: Microsoft Windows 10 (32-bit)

I just installed at 61XL black cartridge for the first time.  However, the printer stalls and I get cartridge error messages.  Does anyone have any suggestions.  My printer has stopped completely printing pages.

 

Elizabeth

Category:
1 REPLY 1

‎09-20-2020 11:15 AM

HP Recommended

@eaholmberg, Welcome to the HP Support Community!

 

Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

Try making a standalone copy in color and black to check if that works. By this, we can conclude if this is a hardware or a driver issue.

If there is some ink left in the old black ink cartridge, check if that works.

 

Perform the steps from this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

For more info on resolving print quality issues, refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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