6500e printer does not stay on when not in use

[Jms732]

Brand new printer shuts down when not in use so can’t remote print without restarting 

[zoey7886 · Accepted solution]

@Jms732, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer not staying on!  
We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like the printer is going into sleep or power-saving mode, which is preventing remote printing. Here are some troubleshooting steps to fix this:

Adjust Sleep Mode Settings

• On the printer's control panel, navigate to Setup > Power Management (or a similar menu).
• Look for Sleep Mode or Auto Power Off and increase the time or disable it.

Adjust Energy Settings from HP Smart App

• Open the HP Smart App on your PC or mobile device.
• Go to Printer Settings > Advanced Settings (EWS).
• Under Power Management, disable or adjust Auto Power Off.

Update Firmware

• Visit HP Support and download the latest firmware update for your printer model.
• Install it using HP Smart or HP Easy Start.

Check Wireless Direct & Wake-on-LAN

• If your printer supports Wake-on-LAN (WOL) or HP Wireless Direct, enable these features.
• This allows the printer to wake up when receiving a print job.

Disable Deep Sleep Mode (For Some Models)

• Some HP printers have a Deep Sleep Mode that turns them off completely.
• Check in Advanced Settings (EWS) or the control panel.

After making these changes, test remote printing again. Let me know if you need step-by-step guidance for your specific model! 😊 

Take care, and have an amazing day! 
 

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Regards,