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HP Recommended
6950
Microsoft Windows 10 (64-bit)

the problem is that the 6950 printer prints in color only if I use it as a jet advantage "printer", if I use 6950 instead it prints only in b / w. With the 6950 printer you do not allow me in the properties of the printer to even select color or bw printing. How can I solve it?

3 REPLIES 3
HP Recommended

@geronimo73

 

Welcome to the HP Support Community.

 

I think there are multiple names in your Computer for the same printer. The one with has jet advantage printer might have all the right drivers in it. 

 

I recommend you delete the other instance of the Printer.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

thanks for the reply, i reinstalled w10 and everything is back to working.

 

Thx

HP Recommended

@geronimo73

 

Glad to know that the printer is working fine now. Keep us posted for any other assistance.

Happy to help.

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.