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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jorkat
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6960 wont print black

HP Recommended
HP OfficeJet Pro 6968
macOS 11.0 Big Sur

When I print the alignment page blue and red are the only colors appearing. When I print a black and white document from my computer, it prints completely blank page. When I copy a black and white document, it prints a blank page. I've cleaned the printer heads several times, the page it prints after cleaning has green, orange, pink, and blue only. Printer status report shows yellow, blue, pink, but in the bracket I presume belongs to black, it is blank. Print quality report shows 3 green bars at the top, yellow, pink, and blue bars in the middle, and some thin black, blue, and pink lines at the bottom.

 

I have made sure the software is up to date. What should I do? I'm very frustrated.

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Liz237
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HP Recommended

Just tell me what to do! I'm very frustrated and have to get this printer to work.

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