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6970 Printer has been performing maintenance for days

HP Recommended
Microsoft Windows 10 (64-bit)

Printer is frequently offline, and has currently been conducting maintenance for days.   

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@PrintPappy

 

Welcome to the HP support community.

 

How is the printer connected?

Is it printing the alignment page more often?

If yes, complete the alignment process.

Here are the steps to align the printhead:-

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Printer Maintenance or Tools menu.

  4. Touch Align Printhead.

    An alignment page prints.

    Example of an alignment page

  5. Wait until the page is out of the printer before you remove it.

 

Follow the below steps to fix the printer offline error:-

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign a manual IP address and that should fix the issue.

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon . Swipe up on the display, and then touch Reports. Touch Network Configuration Report. A Network Configuration Page prints up to three pages of information.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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