6978 all in one three years old keep getting usb error tried everything. time for a new printer?

[webbigjon]

6978 all in one three years old keep getting usb error tried everything. time for a new printer?

[zoey7886]

@webbigjon, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Officejet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you’re consistently getting a USB error on your HP OfficeJet Pro 6978 and have already tried multiple troubleshooting steps, it might be worth checking a few more things before deciding to replace it:

Try a Different USB Cable & Port:

• Use a different USB cable to rule out a faulty connection.
• Try a different USB port on your computer.

Check Device Manager (Windows):

• Open Device Manager → Expand Universal Serial Bus controllers.
• Look for any yellow warning icons or unrecognized devices related to the printer.
• Right-click and select Update Driver.

Reinstall Printer Drivers:

• Uninstall the current drivers from Control Panel → Devices and Printers.
• Download and install the latest drivers from the HP support website.

Try a Different Computer:

• Connect the printer to another computer to check if the issue persists.
• If it works, the issue might be with your computer, not the printer.

Check for Firmware Updates:

• Go to HP Support and check if a firmware update is available for your printer.

Reset the Printer:

• Unplug the printer from power for 60 seconds.
• Plug it back in and restart.  

Let me know how it goes!

Take care, and have an amazing day!  

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Regards,