01-11-2023 12:43 PM
The HP ENVY 7155 Photo Printer/Scanner screen is frozen (photo below). This happened awhile ago when the device was updating software. The update was performed using wireless and our home does have trouble with wireless on occasion. Recently I purchased a cord to connect from the printer to the computer and nothing has changed. I cannot turn off the machine, but I have unplugged the device many times and the frozen screen reappears. What do I do?
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