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Stefan8606
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Message 1 of 2
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79 SERVICE ERROR

‎11-23-2020 08:07 AM

HP Recommended
Product: HP COLOR LAZER JET PRO MFP M281FDW
Operating System: Microsoft Windows 10 (64-bit)

My printer did an update about 6 days ago and since then it has not stopped turning off and turning back on. When it turns back on it starts up and everything seems ok then says "79 SERVICE ERROR" and beings to restart. Anyone know what I can do to fix this problem?

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jabzi
Level 13
Level 13
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Message 2 of 2
Flag Post

‎11-24-2020 11:47 AM

HP Recommended

Hello  

Let me know if you tried the below steps ...

 

Below are the steps that you need to follow in the order as mentioned ...

Disconnect the printer from the NETWORK

If on wired network : Unplug the  Ethernet cable from back of the printer.

If on wireless network : Power of the Wireless router.

 

Turn off the printer. Wait for 30 seconds.

Turn on the printer.  If the printer is in READY state, on the printer front panel go to Setup -> Network Setup -> Network Services -> IPv6 -> Off. Turn off the printer.

Wait for 30 seconds and then turn on. Try printing , it should work.

Let me know if it worked for you.

Regards,
Jabzi

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