79 Service error

[ycg754]

I need to talk to a live agent for help regarding this 79 Service turn on and off error.  The printer won't stay on long enough to install firmware for this printer.  I have been dealing with this error for 5 days now.  

[Jay_G24]

Hi @ycg754,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[ycg754]

I finally was able to get my printer connected again.  I had to reinstall my printer through the HP Smart app.  Another user said to turn off the PC v6 on my printer, (*or something like that) so I did that.  This service error code has been a nightmare way over and beyond.  I also had some help with Microsoft files.  Apparently, lots of stuff in my computer had stopped and I believe my entire system is healthy and safe now.  I have to say to talk to a live HP agent instead of all of this emailing and waiting around for a reply is poor HP customer service and support, to say the least.  Some of us are in crisis because our printers are needed on a daily basis while working at home during this pandemic.  Nevertheless, all is good now.  

[rolf392]

I have the same problem and I'm ready to lose my mind.  The printer won't stay on long enough for me to even try anything.............please helpl  Same error code 79