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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Printers Archive
- Re: 79 service error
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11-07-2020 12:16 PM
I updated my printer and now it just keeps turning off and on with the 79 service error displayed
Solved! Go to Solution.
Accepted Solutions
11-23-2020 03:03 AM
@Alyssa_-1, Welcome to the HP Support Community!
We will have to downgrade the printer firmware.
I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
11-23-2020 03:03 AM
@Alyssa_-1, Welcome to the HP Support Community!
We will have to downgrade the printer firmware.
I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
12-10-2020 07:47 AM
@penguin10, @Alyssa_-1 Welcome to the HP Support Community!
I understand you are not able to print due to this error. Let us try these steps to resolve this issue:
Perform the following steps to resolve the error from the printer control panel.
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Disconnect the printer from the network.
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If on wired network: Unplug the Ethernet cable from the back of the printer.
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If on wireless network: Power off the router.
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Turn off the printer, wait for 30 seconds, and turn on the printer.
If the printer is in ready state, disable the IPv6 feature from the control panel as follows:
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Go to Setup, then Network Setup, and then Network Services.
- Tap IPv6, and then Off.
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Turn off the printer, wait for 30 seconds.
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Turn on with the network connection enabled.
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Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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