8030 series office jet failed will not print

[Bill_S5]

Printer failed during a print job. It initially indicated a paper jam issue, I opened it up to look for paper jam but there was no sign of paper jam. It is giving me a failure code 71.02.4A. 

[Max3Aj]

Hi @Bill_S5, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The failure code 71.02.4A on the HP OfficeJet Pro 8035 All-in-One Printer typically indicates a carriage-related issue, often due to an obstruction, sensor problem, or a hardware failure.
Please try these steps, 

Power Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 2-3 minutes to allow the printer to reset.
• Plug the printer back in and turn it on.

Check for Obstructions in the Carriage Path

• Open the printer cover and look for any jammed paper, debris, or ink cartridge obstructions in the carriage path.
• If the carriage is stuck, gently move it to the center and check for any resistance.
• Use a flashlight to inspect the area around the rollers and behind the cartridges.

Remove and Reinstall Ink Cartridges

• Open the cartridge access door.
• Remove each cartridge and inspect for leaks or damage.
• Reinsert them properly and close the door.

Perform a Hard Reset

• Disconnect the power cable while the printer is still on.
• Wait for about 60 seconds.
• Press and hold the Power button for 10 seconds (if applicable).
• Reconnect the power cable and turn the printer back on.

Update Firmware (If Accessible)

• If the printer can still communicate with a computer, check for firmware updates through the HP Smart app or the HP website.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support