8600 plus installing new Printhead which is not detected

[mggilberg]

We’ve been having problems with our 8600 plus and realized it needed a new printhead which was bought online. Unfortunately the new printer head is not being detected it keeps telling us it’s not installed. When we put the old one back in it is properly detected. However that one has lost the ability to print properly. How do I get it to detect the new one?

[Kumar0307]

@mggilberg, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not detecting the new printhead. Make sure this printhead is from HP.

Check if it is properly seated. Refer to the steps mentioned in this document - Printhead errors

If the issue persists, 

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[mggilberg]

I’ve already tried all of this none of it works. The printer cannot detect the new printhead. 

[Kumar0307]

@mggilberg

In this case, I'm afraid you will have to upgrade the printer.

Keep me posted for any other assistance.

[mggilberg]

This is not particularly helpful

[Kumar0307]

@mggilberg

I'm sorry. I do not have any other options to offer as the printer is out of warranty.

Keep me posted for any other assistance.