cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
6 5 0 0
Message 1 of 12
212
Flag Post

Solved!

8610 needs Regionalization Reset

HP Recommended
8610dw
Microsoft Windows 10 (64-bit)

I purchased new HP 951XL and 950XL cartirdges but my printer wont accept them - they are genuine HP products purchased from Staples.  I read another post and it said I need a Regionalization Reset; however when I click on the HP support link, Iget this error: 

400 Bad Request
Request Header Or Cookie Too Large

nginx/1.14.2
11 REPLIES 11
Highlighted
Level 13
Level 13
6,301 6,271 506 1,072
Message 2 of 12
Flag Post
HP Recommended

Hello,

Please click https://support.hp.com/in-en/document/c02558798  to access the steps that should resolve the issue .

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 3 of 12
Flag Post
HP Recommended

HI Jabzi,

When I click on the link you sent I see this:

400 Bad Request
Request Header Or Cookie Too Large

nginx/1.14.2

 

0 Kudos
Highlighted
Level 13
Level 13
6,301 6,271 506 1,072
Message 4 of 12
Flag Post
HP Recommended

Hello Ldesimone, 

 

I am able to open the webpage using the url i mentioned earlier.

 

Try the below URL.

https://support.hp.com/us-en/document/c02558798  .

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:
  • Incompatible Cartridges
  • Cartridge Not Intended for this Printer
  • Incorrect Cartridges
If your printer or ink cartridges are within warranty, an HP support agent can help you resolve this issue.
 
Make sure your computer is connected to your printer with a USB or network connection.
Before you contact HP, you must have a full set of genuine HP ink cartridges for your current country/region.
Use the below link to contact HP Support in your region.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 5 of 12
Flag Post
HP Recommended

I cannot access the link.  please attach as text in your reply.  thank you  my problem remains UNRESOLVED

0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 6 of 12
Flag Post
HP Recommended

I need to dispute my warranty in order to do a regionalization reset

0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 7 of 12
Flag Post
HP Recommended

Can HP reach out to me? 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,863 11,849 658 489
Message 8 of 12
Flag Post
HP Recommended

@ldesimone

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 9 of 12
Flag Post
HP Recommended

Hello and thank you for reaching out.  I was able to get in touch with the Support Center yesterday and I'm happy to say that my situation is resolved.  🙂  

0 Kudos
Highlighted
New member
2 2 0 0
Message 10 of 12
Flag Post
HP Recommended

I have the same issue. Can someone reach out to me?

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation