8630 officejet - " problem with printer or Ink system " bootloop

[adrenaljunkie]

I have a 8630 OfficeJet Pro and the printer says

" There is a problem with the printer or ink system. Turn printer off, then on. If problem persist contact HP."

I swapped out ink for more expensive 3rd party ink that's guaranteed to work. I also swapped out the printhead with another printhead that worked with my 8620. It says the same thing after swapping out the printhead. Its basically stuck in a bootloop because it doesn't let me do anything else.

What are the steps with resetting the NVnand? People using a jumper to reset the NVnand on motherboard.

i read somewhere you need certain files like USBsend and something else?

any guidance and clarity is welcomed.

Thanks

Eric

[VikramTheGreat]

Hi @adrenaljunkie,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We're sorry to hear you're experiencing persistent issues with your HP OfficeJet Pro 8630. The error message you're seeing—"There is a problem with the printer or ink system"—can be especially frustrating when it's preventing all functionality.

We appreciate your effort in replacing the cartridges and printhead, and understand the concern. While we respect your technical curiosity around NVNAND resets and related tools, HP does not support or recommend hardware-level resets using jumpers or unofficial software tools, as they may void warranty or permanently damage the device.

1. Use Genuine HP Ink Cartridges

Even though your 3rd-party ink is "guaranteed to work", HP printers are designed for use with genuine HP ink. Non-HP ink can trigger system errors due to missing or altered chip data.

• Try re-installing genuine HP cartridges (even expired ones for testing, if available).

2. Reset the Printer

A semi-full reset can sometimes clear firmware-related issues:

1. Turn the printer on.
2. Disconnect the power cable from the back of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall, then to the printer.
6. Turn the printer back on and check for the error.

3. Clean Printhead (if accessible)

If the error allows any access:

• From the control panel: Settings > Printer Maintenance > Clean Printhead.

Since you've already replaced the printhead, skip if the menu is inaccessible.

4. Check for Firmware Updates (if accessible)

If you're able to bypass the error briefly, you can update firmware via:

• HP Smart App
• Or via the HP Support site

5. Printer Stuck in Bootloop

If the printer continually reboots:

• Disconnect network cables or disable Wi-Fi, then restart.
• Bootloops can sometimes be caused by failed firmware attempts or corrupted job queues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @adrenaljunkie,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support