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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
wutishappening
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8710 OfficeJet Pro - Won't Print - No error message - Jobs report says "printing"

HP Recommended
OfficeJet Pro 8710
macOS 10.15 Catalina

Printer just stopped in the middle of a job and won't continue to print. 

 

The "Jobs" tab says it's printing, but the wheel icon will just keep spinning. 

 

It will check cartridges and buttons and menu work fine, but it won't do anything. 

 

I've reset, unplugged, reinstalled drivers and firmware, and all the other recommendations, but nothing is working. 

 

It does say the cartridges are depleted, but I know the levels are fine. I would consider buying new cartridges, but not for a brick. 

 

 

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@wutishappening, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • How is the printer connected to the computer?
  • Which application are you trying to print from?
  • Is there any antivirus software installed on your computer?

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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