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Locked

‎11-26-2024 12:53 PM

HP Recommended

My HP 8715 will not copy documents on the glass.

The display returns an error message:  "Paper Size Mismatch.  The paper size detected (letter 8.5x11 in) by the printer does not match the paper size selected (5x7) for the print job."

 

This makes zero sense. I have not selected any paper size for copying. Previously (weeks ago) I printed some 5x7 photos. But today I printed 8-1/2 x 11 paper with that size selected on the Mac, so the last paper size sent to the printer from the computer was letter.

 

I turned the printer off and restarted. But that did nothing. The printer spits out a blank document.

 

Printing works. Copying doesn't.

 

If I can't fix this in a day or two, I'm getting a new printer on Black Friday. Because who needs this?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2024 01:33 PM

HP Recommended

Solved.

Removing and reinserting the paper tray unfroze the paper size selection option on the printer, letting me return to 8-1/2 x 11. So that's where the device was getting the "paper size selected for the print job."

View solution in original post

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1 REPLY 1

‎11-26-2024 01:33 PM

HP Recommended

Solved.

Removing and reinserting the paper tray unfroze the paper size selection option on the printer, letting me return to 8-1/2 x 11. So that's where the device was getting the "paper size selected for the print job."

Was this reply helpful? Yes No
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