8715 printer

[txpatti]

Installed new HP672 cartridge set. Printer says cartridges not communicating with printer

[Meghana_10]

@txpatti, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP672 cartridge. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your printer is displaying a message indicating that the new HP 672 cartridges are not communicating with the printer, here are some steps you can take to resolve the issue:

1. Reinstall the Cartridges:

   • Turn off the printer and unplug the power cord.
   • Open the printer's access door and remove the cartridges.
   • Inspect them to ensure there is no protective tape left on the nozzles or copper electrical contacts.
   • Reinsert the cartridges and make sure they are seated properly.

2. Clean Cartridge Contacts:

   • Use a lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the cartridges and inside the printer where the cartridges make contact.
   • Allow them to dry completely before reinserting the cartridges.

3. Check for Firmware Updates:

   • Ensure your printer firmware is up-to-date. Sometimes, new cartridges require a firmware update to be recognized correctly.

4. Reset the Printer:

   • With the printer turned on, disconnect the power cord from the back of the printer.
   • Unplug the power cord from the wall outlet.
   • Wait 60 seconds.
   • Plug the power cord back into the wall outlet and then reconnect to the printer.

5. Verify Cartridge Authenticity:

   • Ensure that your cartridges are genuine HP products. Non-HP or refurbished cartridges might not have the same compatibility.

6. Use HP Smart App:

   • Use the HP Smart app to perform a diagnostic check. Sometimes, the app can provide more detailed insights into what might be causing the communication issue.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana