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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
splo
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Message 1 of 2
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8720 not able to setup without the Starter inks

HP Recommended
Officejet 8720
Microsoft Windows 10 (64-bit)

I got the OfficeJet 8720 from a friend. He reset the printer before giving it to me but I am unable to it setup to work.

I am stuck at where its asking me to put in the Starter Ink Cartridges that came with the printer, which obviously not there anymore (I only have a new set of inks). Can someone advise what I can do?  Thanks!

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Jay_G24
HP Support Agent
HP Support Agent
10,918 10,888 797 893
Message 2 of 2
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HP Recommended

Hi @splo,

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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