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Jimjr1414
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Message 1 of 2
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8925e printer turns on but the screen say 024A493F with a picture of the power button.

HP Recommended
HP OfficeJet Pro 8025e All-in-One Printer

My printer turns on but will not do anything else.   A  code pops up on the screen 024A493F

1 REPLY 1
Anand_Andy
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Jimjr1414,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP OfficeJet Pro 8025e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then we need to perform a Semi full reset to restore the printer back to its original settings. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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