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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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So - hi everyone.
I can select to print a document and all is fine but the document never arrives in the print tray icon.
I run the various HP diagnostics and virtual assistant and nothing works.
Under  WINDOWS\System32\spool\PRINTERS there is no files.

I believe it to be my machine as my spouse can print from their machine to the same printer.
Please can anyone assist?

Kind regards

Lee

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