9122e

[stevejags]

9122e will not print word documents

[Raj_05]

Hi @stevejags,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 9122e All-in-One printer is not printing Word documents, here are some troubleshooting steps you can follow.

Check Printer Status:

• Ensure the printer is powered on and connected to your computer or network properly.
• Check for any error messages or blinking lights on the printer's display.

Check the Printer Queue:

• On your computer, open the Devices and Printers (Windows) or Printers & Scanners (Mac) settings.
• See if there are any pending print jobs in the queue. Clear them if necessary and try printing again.

Try Printing Other Documents:

• Test the printer by trying to print a PDF or other types of files. If other documents print correctly, the issue might be with the Word document itself.

Update Printer Drivers:

• Ensure your printer drivers are up to date. Go to the HP website to download the latest drivers for your printer model.
• You can also check for updates in Device Manager (Windows) or System Preferences > Printers & Scanners (Mac).

Check Printer Connection:

• If you're using a USB connection, try a different USB port or cable.
• If you're using Wi-Fi, ensure both your printer and computer are on the same network.

Print from Another Application:

• Try printing the Word document from a different application (like Google Docs or WordPad) to see if the issue persists.

Reinstall the Printer:

• Remove the printer from your computer and reinstall it. This can help reset the connection and clear any software issues.

Check for Software Conflicts:

• Sometimes, third-party software like antivirus or firewall programs can interfere with printing. Try temporarily disabling them to see if the issue is resolved.

Reset the Printer:

• If nothing else works, you may want to try resetting the printer to its factory settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support