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‎07-21-2019 06:09 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer series
Operating System: Unknown

Hello everybody,

 

Again a big grief/complaint for HP about the inkt cartridges....

 

For some time now I used to advise customers (as an Managed Service Provider in IT) to buy HP printers all the way.

However, as I found out with my own Office 3830, it seems HP is preventing customers to use any other inkt cartridges then the original HP inktcartridge.

 

Is there any way to downgrade to an older firmware for this beloved MFP or can I trow it with the trash?

And no, please do not advise or force me to use HP inktcartridges, the prints where just fine before the latest firmware update.

 

 

1 REPLY 1

‎07-23-2019 03:27 PM

HP Recommended

@n6OM9pwR

Thank you for joining the HP Community

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

 

Raj1788
I am an HP Employee 

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