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Message 1 of 2
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Solved!

Admin password reset Officejet Pro 9020

HP Recommended
Officejet Pro 9020
Microsoft Windows 10 (64-bit)

I used HP Smart to set an administrator password. I created the password in the Keepass password manager.

However logging in as administrator fails. How can the password be reset?

I already did reset all network settings, but this did not help

1 REPLY 1
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HP Support Agent
HP Support Agent
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HP Recommended

@BertvL

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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