After canceling ink subscription my printer won’t work

[BillMary]

I used to be a member of the ink subscription program and I canceled it. Now my printer will not work. I have tried many ways to put in store-bought HP ink which will not allow my printer to work.

[VikramTheGreat]

Hi @BillMary,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This situation can occur after cancelling HP Instant Ink. Your printer is likely still using Instant Ink cartridges, which are subscription-linked and stop working once the service is cancelled. Here’s what we recommend trying:

Why Your Printer Won’t Work

• Instant Ink cartridges are not regular cartridges; they are tied to your subscription.
• When you cancel, HP disables those cartridges remotely.
• Even if you insert store-bought cartridges, the printer may still show errors if: 
  • The old Instant Ink cartridges are still installed.
  • The printer hasn’t reset from subscription mode.

Steps to Fix It

1. Remove All Instant Ink Cartridges
   • Open the cartridge access door.
   • Take out any cartridges labelled Instant Ink.
      
2. Install Genuine HP Retail Cartridges
   • Make sure they match your printer model (e.g., HP 63, 65, 902, etc.).
   • Check authenticity: HP Cartridge Authentication.
      
3. Restart the Printer
   • Power off the printer.
   • Unplug for 60 seconds.
   • Plug back in and turn on.
      
4. Update Printer Firmware
   • Go to Official HP® Support.
   • Enter your printer model and install the latest firmware.
      
5. Reset Printer Settings
   • On the printer: Setup > Printer Maintenance > Restore Factory Defaults.
   • This clears subscription settings.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat