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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
fredfrog2019
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After intalling a new ink cartridge the printer will not print.

HP Recommended
Officejet 5255
Microsoft Windows 10 (64-bit)

I installed an HP 63XL ink cartridge in Officejet 5255. Now the printer doesn't print. Jobs are stuck in print queue with "Printing-error." No other message is given,

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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@fredfrog2019, Welcome to the HP Support Community!

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the connectivity between the printer and the PC

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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fredfrog2019
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Thanks for you reply.

I ran the scan doctor and it got to a poiint where it said I need to restart the computer. I'm unable to do that now.  I've been working on a related problem with archilles231 and I've run the scan doctor several times. Here' the link to that article.https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/the-indicated-cartridges-are-not-...

i need to re-get the link. I'll come back here and add the link to sthis reply.

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Kumar0307
HP Support Agent
HP Support Agent
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@fredfrog2019

 

Alright, keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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