• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Officejet 5255
Microsoft Windows 10 (64-bit)

I installed an HP 63XL ink cartridge in Officejet 5255. Now the printer doesn't print. Jobs are stuck in print queue with "Printing-error." No other message is given,

3 REPLIES 3
HP Recommended

@fredfrog2019, Welcome to the HP Support Community!

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the connectivity between the printer and the PC

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thanks for you reply.

I ran the scan doctor and it got to a poiint where it said I need to restart the computer. I'm unable to do that now.  I've been working on a related problem with archilles231 and I've run the scan doctor several times. Here' the link to that article.https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/the-indicated-cartridges-are-not-...

i need to re-get the link. I'll come back here and add the link to sthis reply.

HP Recommended

@fredfrog2019

 

Alright, keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.