After power outage, HP Envy 7855 will not complete boot up. Gets stuck on first dot.

[JimCon17]

After power outage, my HP Envy 7855 will not complete boot up. Gets stuck on first dot.

[Fabio_L32]

Hello @JimCon17 , how are you ?

Please, try the procedures below:

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDWDN0f54e96...

https://players.brightcove.net/1160438706001/ByLWUi0A_default/index.html?videoId=ref:REFIDNS36718104

Best regards

[VikramTheGreat]

Hi @JimCon17,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how stressful this can be, especially after a power outage when you expect your printer to restart normally. The HP Envy 7855 stuck on the first dot during boot usually indicates a firmware corruption or hardware initialization issue caused by a sudden power loss.

Here’s what you can try:

Step 1: Hard Reset

1. Disconnect the power cord from the printer.
2. Unplug it from the wall outlet.
3. Wait 60 seconds.
4. Plug it back in and power ON.

Step 2: Check for Surge Damage

• If possible, connect the printer directly to a wall outlet (not a surge protector or UPS).
• Inspect for any blinking lights or error codes.

Step 3: Attempt Recovery Mode

• With the printer OFF, press and hold the Power button and Cancel (X) button together, then plug in the power cord.
• If the printer enters Recovery Mode, you can reinstall the firmware.

Step 4: Update/Reinstall Firmware

If the printer boots partially or enters recovery: 👉 HP ENVY Photo 7855 All-in-One Printer | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat