cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
62
Flag Post

After replacing both Black and Color Cartridges printer stopped printing color

HP Recommended
HP OfficeJet 5255
macOS 10.15 Catalina

HP OfficeJet was printing fine both color and black ink. Recently replaced both color and black ink cartridges. Printing is now printing in black ink but not color. Any ideas.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,425 1,671
Message 2 of 2
Flag Post
HP Recommended

Hi @ggustin

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Color not printing" issue. 

 

To better assist you - 

 

1) Does the color copy works? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page - 

 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document  - Color Ink Not Printing

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation