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‎08-30-2020 02:25 PM

HP Recommended
Product: Officejet Pro 6968

I am just got this printer, I did get off brand ink and after trying everything I still cannot print or copy anything. It is printing blank. Everytime I print it is also using the ink but its not printing anything.

1 REPLY 1

‎09-02-2020 03:49 AM

HP Recommended

Hi @Jobeth34,

 

I'd like to help!

 

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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