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Message 1 of 2
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After upgrade to Catalina iMac (and upgrading hp driver and firmware), printer "prints" blank page.

HP Recommended
Envy 4520
macOS 10.15 Catalina

Connected Envy 4520 to new iMac running macOS 10.15.6 via USB. A few pages printed normally, and then after one page with horizontal drop-outs all subsequent prints were blank. No BLK, no color on page.

I've upgraded the printer driver and firmware, and even switched to wireless printing, and result is still blank sheets. Progression of paper through the printer and printhead movement is normal as if printing. Device Status shows "Supplies: Good."

Any suggestions on how to get the ink flowing?

Thanks for listening.

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Message 2 of 2
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HP Recommended

Hi,

Please print and evaluate a Printer Status Report:

https://support.hp.com/hr-en/document/c04707093

can you see all colors printed correctly by the internal hardware report, or may you see any missing color compared to the shown sample?

 

Shlomi



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