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amberseattle
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Aligning printer

‎01-31-2019 09:29 AM

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Product: HP deskjet 3756

I am having a problem with aligning the ink cartridges. My copies come out fuzzy. I did everything right I printed something out and I'm supposed to tell the computer out of all these lines which ones are the lightest, least visible. I don't have the best eyes but I'm sure I did it right and still the fuzziness. Is there any other way to align the cartridges?

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Raj1788
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‎02-01-2019 01:31 PM

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@amberseattle

Thank you for joining the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the printer?

Are you using genuine HP ink cartridge?

 

Keep me posted,

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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amberseattle
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‎02-01-2019 03:17 PM

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It is a HP deskjet 3755. Yes I am using genuine HP ink. I tried doing the alignment and it prints out a page and I am supposed to choose out of several lines which one is the least visible. It doesn't just align it for me. Is there another ways to align the cartridges there's a computer or something that isn't going to ask me to choose those lines? Thank you so much for your help

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amberseattle
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‎02-01-2019 03:40 PM

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Also I just printed out a test page and everything was perfect it's just when I print anything else. Could it be possibly using my phone to print things that could be messing it up? I wouldn't think so. 

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Raj1788
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‎02-01-2019 05:34 PM

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@amberseattle

 

Are you facing the same issue while making a copy? 

Did you try printing with a different cartridge?

 

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126203...

 

Restart the printer.

 

Refer to this link: https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/112620... for Fixing Poor Print Quality.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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