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HP Officejet Pro 8600

Today I bought new original HP cartridges for my HP Officejet Pro 8600 (windows 10). I did the cleaning and alignment but always get the error "alignment unsuccessful". There was some cracking noise while alignment. I used the hp doctor but still, alignment failed. I cannot print out a color test page. Only a black page with a weak black color. Before I changed the cartridges the printer worked just perfectly fine. Any advice?

1 REPLY 1
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@Sunlight3

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

 

If the issue persists, I recommend you to contact the HP Support Team for replacement or the place from where you purchased the ink as it could be a set of defective ink.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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