All I get is unable to print and says to go to a website

[Katec2700]

My printer is connected to my Wi-Fi.  Tried to print from my phone and the printed receives it but I get an error message saying unable to print go to www.insantink.com for answers.  I went to the site and can’t get any information on why it won’t print . 

[Elohi_NR]

Hi @Katec2700,

Welcome to the HP Support Community. 

I'd like to help!

Are you enrolled in the instant ink program?

Let's remove and add web services:

To remove Web Services, complete the following steps: 1. From the printer control panel display, touch (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.

The printer control panel provides an easy way to set up and manage Web Services. To set up Web Services, complete the following steps:

1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection. 2. From the printer control panel, touch (print apps) or (HP ePrint). 3. Touch Yes to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted for further assistance.
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