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Message 1 of 4
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All Lights Flashing On Envy 6030

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Envy 6030

After about 1hour of being turned on, my printer does this and becomes unavailable, do you know what the problem is and how I can fix this issue?

 

Video here: https://drive.google.com/file/d/10-VRHnP5N0M7jhnr0yq4na6NXK2SQFw-/view?usp=sharing

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HP Support Agent
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@DomLeRoy

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Hi Sandytechy20,

I've already tried this and the firmware update. 

I've also tried a factory reset and that hasn't worked either.

 

Dom.

 

 

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@DomLeRoy

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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