All in One 3830 won't print PDF

[LouiseRay]

My All in One 3830 will not print a PDF file from my Surface Pro (it will however print test pages). The 3830 has no issues printing from any of our other devices. I have run the HP diagnostics too. It eventually recommended to remove and reinstall the app on my Surface Pro. This did not resolve the problem.

[Dragon-Fur]

@LouiseRay 

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Two printers found for "3830" - One OfficeJet and one DeskJet

Results for "HP 3830 printer"  

The following will (should) work as long as you are running regular Windows (not Windows in S mode).

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

General Example - HP Scan - Main menu

9025_HP_Scan_Menu_PDF_3

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Next...

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

Open Adobe Reader DC > Open the PDF file to be printed > Click the printer icon

Example

Adjust / Select the settings on the main menu

Check / Verify the settings in Properties

Manage Print Output with Print Preview_PDF_1F

What else?

HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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