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‎08-05-2020 10:21 AM

HP Recommended
Product: Hp office jet 6962

What should I do when my all in one wifi printer is constantly saying to clear a paper jam when there actually isn't anything jammed in there? This has been going on for at least 2 months now and I have not had use of my printer every since it started.   The slide bar seems to be stuck and the ink cartridges won't slide over as they usually would whenever I lift the top of the printer. It continues to say that there's an object in the way but there isn't.  I've even gotten a flashlight to check numerous times and nothing seems to be obstructing it. 

1 person had the same question
1 REPLY 1

‎08-08-2020 05:30 AM

HP Recommended

@Momboss82, Welcome to the HP Support Community!

 

This seems like a hardware issue in the printer as the print carriage is stuck.

 

Kindly perform the steps mentioned in this document to resolve this issue - A 'Paper Jam' Error Displays.

 

If the error persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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